I would probably put together a quick video showing yourself doing it (powerpoint has a great insert screenshare functionality to do this), or just type up instructions. This would have to be done for each user. (it is in essence the same steps as if you were clearing this out of an outlook client.) Once they have highlighted the old autocomplete, and deleted, that cached address/entry will be gone, and the next time they go to fill in the to field for New Teacher, it will work the client to look into the GAL, find the new address, and should work. They would want to mouse over this, and click, then hit the delete key. In essence you would want them to start typing the new teachers name, lets say "New Teacher." When they start typing they would get the option to auto-complete using the old address that is cached. The "correct" way to do this is on each users computer/account, just for the old email address. Unfortunately this is going to be a bit manual either way.ฤก.
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